Was the GASP shopping debacle a major publicity stunt?
An online email chain between a disgruntled customer and a defensive customer service rep went viral yesterday - in a major way. But has it all just been a well-orchestrated publicity stunt?
The story, in which a shopper was allegedly harassed by a shop assistant before being insulted by an aggressive customer service rep, seemed so outrageous when it broke yesterday that the media jumped on it.
Here's the lowdown from the online email chain, in case you missed it:
- According to emails that were circling the web, a shopping trip turned sour for a shopper named Keara over the weekend when she had an altercation with a shop assistant.
- According to claims made by Keara in one of the emails, a shop assistant in GASP's Chapel St store allegedly provoked her and barged into her change room, pressuring her to purchase an item that wasn't her correct size.